Ultranyx Limited website privacy policy

This website is operated by Ultranyx Limited. The privacy of our users is extremely important to us and therefore we encourage all users to read this policy carefully as it contains important information regarding:

• Who we are;
• How and why we collect, store, use and share personal information;
• Your rights in relation to your personal information; and
• How to contact us and supervisory authorities in the even you have a complaint.

Who we are

Ultranyx Limited (“we” or “us”) collect, use and are responsible for storing certain personal information about you. When we do so, we are regulated under the General Data Protection Regulation (“GDPR”) which apply across the European Union (including the United Kingdom) and we are responsible as a “controller” of that personal information for the purposes of those laws.

The personal information we collect and use

1. Personal information you provide to us

We collect the following personal information that you provide to us:

• Name
• Email address
• Telephone numbers

Some examples of when we collect this information include:

• When registering for an account
• When making purchases
• When signing up to our newsletters

2. Personal information you provide about third parties

If you give us information about another person, you confirm that the other person has appointed you to act on their behalf and agree that you:

• Shall consent on their behalf to the processing of personal information
• Shall receive any data protection notices on their behalf, and
• Shall consent on their behalf of the transfer of their personal data abroad.

3. Monitoring and recording communications

We may monitor communications such as email and telephone calls for the following purposes:

• Quality assurance
• Training
• Fraud prevention
• Compliance

4. Cookies and similar technologies

A cookie is a small text file which is placed onto your computer or electronic device when you access out website. Similar technologies include web beacons, action tags, local shared objects (“flash cookies”) and single pixel gifs. Such technologies can be used to track users actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.

The following examples illustrate how we may use cookies to monitor and/or collect the following information:

• How many times a user visits the website
• Which pages a user visits
• Traffic data
• Location data

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

On the first occasion that you use our site we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our website cookie policy.

For further information on cookies generally, visit www.aboutcookies.org or allaboutcookies.org.

How we use your personal information

We collect information about our users for the following purposes:

To identify user and manage their accounts; process user’s order, conduct research statistical analysis and behavioural analysis.

Who your information may be shared with

We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.

We will not share your personal information with any other third parties.

Marketing

We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing message on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc.) If you do opt in to receive such marketing from us you can opt out at any time (see ”What rights do you have?” below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.

Required personal information

No personal information has to be provided by you at any time.

How long your personal information will be kept

We will hold your personal information for the following periods:

Name, address, email address and telephone number – 6 years to satisfy UK tax law.

These periods are no longer than necessary in each case.

Reasons we can collect and use your personal information

We rely on the following as the lawful basis on which we collect and use your personal information

• Consent
• Contract
• Legal obligation.

Keeping your information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We will also use technological and organisation measure to keep your information secure. These measures may include the following examples:

• User account access is controlled by a unique username and password
• All data is stored on secure servers
• Any payment details are encrypted using SSL.

We are certified to ISO 27001. This family of standards help us manage your information and keep it safe and secure.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Indeed, while we will use all reasonable efforts to secure your personal data using this site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any person data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.

Transfers of your information out of the EEA

We may need to transfer your personal data to the following countries outside of the European Economic Area:

• USA
• Canada
• Australia

These transfers will be undertaken for the purpose of:

Personal information is sent to our database which may be hosted in the USA.

For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below. We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Children and the validity of consent

Where we obtain consent from any user we will take reasonable steps to ascertain whether the user is over 13 years of age and whether the child is sufficiently informed to give valid consent. If the user is not, parental consent will be required to provide consent for the processing of any personal information.

What rights do you have?

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

• Fair processing of information and transparency over how we use your personal information
• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• Require us to correct any mistakes in your information which we hold
• Require the erasure or personal information concerning you in certain situation
• Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• Object at any time to processing of personal information concerning you for direct marketing
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• Object in certain other situations to our continued processing of your personal information
• Otherwise restrict our processing of your personal information in certain circumstances
• Claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulations.

If you would like to exercise any of these rights please:

• Email, call or write to us
• Let us have enough information to identify you
• Let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
• Let us know the information to which your request relates.

From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request in being processed.

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes to the privacy policy

This privacy policy was published on 18th June 2021 and last updated 18th June 2021.

We may change this privacy policy from time to time. You should check this privacy policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:

• By email if you have opted in to receive emails
• By a notice on the website header
• By a notice in the news section of the website

Contacting us

If you have any questions about this policy or the information we hold about you, please contact us by:

Email: support@ultranyx.com

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